Q.
I have configured my router, firewalls etc and am sure it should now
work but it still doesn't and never has.
When you signed up, we took
the IP address your requests originated from as the IP the Encoder would
be on. Occasionally this can be erroneous because certain ISPs put all
your web browsing traffic through a third-party proxy server (with its
own IP address) and in that case, the IP in the 'Path to Encoder' above
will be that of the proxy server and not yours.
Click to see
your real IP address and enter that as your IP by clicking 'Change'
above.
Q. Why is my stream
jumping with one new picture every few seconds for my viewers?
Sounds like your internet
connection cannot cope with the bitrate entered. You can lower your
bitrate to see if it copes better - check out our
page
devoted to this!
Q. My stream says it's
'Deactivated'. What's happened?
If you're reading this, it
won't any more! Broadcasters must log into the user area at least once
every 30 days to show us their intention to carry on using the service,
regardless of whether their stream has been live or not in that time.
This is because our server resources are very valuable and we need to
make sure they are only set aside for those people actively using the
service. When a stream has been deactivated, it is simply a matter of
logging back into the user area and the stream will reactivate.
Q. My computer is
running at a crawl, or my encoder keeps stopping, saying it couldn't
process data quickly enough. Why?
Your computer cannot
'crunch' your audio and video fast enough to send out a usable stream.
The best way to counter this is to reduce the size of your stream to
160x120 and try again. You can do this in the Camstreams Encoder, by
clicking Options, and creating a new compression profile.
Q. My encoder is
causing errors every time I click 'Options'?
Please uninstall your
current version of Camstreams Encoder and download
the
new version, which should now fix these issues. Apologies for the
inconvenience.
Q. I get a big red 'X'
where the preview should be, in the Camstreams Encoder, why?
This is an artifact of the
Windows Media Encoder components that are in our software under certain
conditions - one such example is if you have archived a broadcast and
are re-broadcasting it with the same compression profile. Try using a
different profile for your re-broadcast in this case. Also, go to your
broadcast page to check - it should hopefully be streaming the pictures
fine either way. |
